Frequently
Asked
Questions
Welcome to Our FAQ Page
At BlueFox Designs, we are dedicated to providing you with a seamless shopping experience and high-quality products. We understand that you may have questions before or after making a purchase, and our FAQ section is here to provide you with clear and concise answers. Whether you're curious about our products, policies, or services, we aim to address your needs quickly and transparently. If you don't find the answer you're looking for, our team is always here to help—just reach out to us directly at info@thebluefoxdaily.com.
1. What materials are used in your tote bags and accessory pouches?
Our tote bags and accessory pouches are crafted with high-quality materials designed for durability and everyday use:
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Tote Bags:
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Made with 100% polyester, a medium-weight fabric (6.49 oz/yd² or 200 g/m²), known for its durability and resistance to wear and tear.
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Extremely strong and durable synthetic fabric that retains its shape and dries quickly.
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Comes with a non-woven laminate interior to provide additional structure and protection.
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Features soft yet sturdy cotton handles.
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Available in 3 sizes, all with one large storage compartment, making them versatile for various needs.
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Accessory Pouches:
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Made with 100% specially spun polyester threads, it retains its shape, doesn't wrinkle so doesn't require ironing.
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Designed with flat corners for a sleek look.
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Zipper closure: Pouch has a matching durable zipper closure with a gold color puller.
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Includes a non-woven laminate interior, available in white or black, to protect your items.
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Offered in multiple sizes to suit different uses, whether as a cosmetic pouch, stationery holder, or organizer.
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2. How should I care for and clean my tote bag or accessory pouch?
We recommend spot cleaning with a mild detergent and air drying to maintain the vibrancy of the designs.
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Remove all items from the bag before cleaning.
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Suggested to pretreat visible stains with stain remover.
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Mix warm water with laundry detergent and clean the bag with terry washcloth or a soft bristle brush.
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Let the bag air dry.
3. What is your return and exchange policy?
We offer a 100% money-back guarantee, no questions asked, to ensure complete satisfaction with your purchase. For more info, please visit our Refund Policy page.
4. How long will it take to receive my order?
Orders are processed promptly, with shipping times varying based on your location. Typically, delivery occurs within ten business days.
5. What is the shipping cost?
We charge a flat rate of $5.89 per order for standard shipping within the USA. For inquiries about potential international shipping, please contact us at info@thebluefoxdaily.com.
6. Can I track my order?
Absolutely. Once your order is shipped, you'll receive a tracking number via email to monitor its progress.
7. Do you offer international shipping?
We currently provide standard shipping within the USA. However, we are happy to explore the possibility of international shipping upon request. If you’re interested in placing an order from outside the USA, please contact us at info@thebluefoxdaily.com, and we will check the options available for your location.
8. What payment methods do you accept?
We accept major credit cards, Apple Pay, PayPal, and other secure payment options to ensure a seamless checkout experience.
9. Are there any discounts available for bulk purchases?
Yes, we offer a "Buy 3 to Save 10%" discount, which is applied automatically at checkout.
10. Do you offer gift options?
While we don't currently offer gift packaging, we do provide the option to purchase gift cards. A gift card from BlueFox Designs makes the perfect present, allowing your loved ones to choose their favorite designs and styles. Gift cards can be easily purchased through our website.
11. How can I contact customer service for further assistance?
You can reach our customer support team via email at info@thebluefoxdaily.com and we'll be happy to assist you.
